Priority Services Register

The Priority Services Register (PSR) is a free service that we provide as a gas supplier to domestic customers in need .

The register includes our customers who

  • are of pensionable age
  • are disabled or chronically sick
  • have a long-term medical condition
  • have a hearing or visual impairment or additional communication needs
  • are in a vulnerable situation.

Services provided

If you register as a priority services customer, you may be eligible for free services including:

Advance notice of planned supply cuts in cooperation with your local network operator

Priority support in an emergency.

Identification scheme. Use of a password to identify genuine callers.

Password protection. Network operators must offer to agree a password with you (or your representative) that can be used by any representative of the company to enable you to identify them.

You can ask us to send communications (such as account statements or bills) to someone you have nominated (for example a family member or carer) who has agreed to receive them.

Arrangements to ensure that it’s safe and practical for you to use your prepayment meter.

Meter reading services at appropriate intervals.

Account and bill information in an accessible format, for example in larger print or braille.

How to sign up to the Priority Services Register

To be added to the Priority Services Register, please contact our customer care team on 0800 111 4568 or at