We have gathered for you a set of the most frequently asked questions (FAQ).
What is natural gas?
Is natural gas safe?
Does use of natural gas affect the environment?
How is natural gas transported?
How long will natural gas reserves last?
How are natural gas prices calculated?
What is my account number?
How long does it take to switch from the former gas supplier?
You must allow 2 – 4 weeks for the completion of the switching process to be completed.
There is a step by step procedure that must be followed. We will keep you informed at all stages and shall take care of all the details.
You will be notified of the switching date. On that date we will ask you to send us your meter reading, which will be used as your opening reading with us.
When can I end my contract with daligas?
For micro-business customers , please let us know you are changing supplier 28 days before you want to leave. You can email us at email@example.com, or write to: Renewals Team, Daligas, 152-154 Coles Green Road, London NW2 7HD.
What happens at the end of twelve months?
If you are on a fixed term tariff and take no switching action before the end of your supply contract, we will move you to the relevant cheapest daligas One standard/variable (evergreen) tariff.
How is your pricing calculation?
Do you adjust my Direct Debit over the winter months?
We may need to increase your Direct Debit if your current Direct Debit amount isn’t enough to cover the extra energy you use in winter. We use a Direct Debit review process at least every 6 months and inform you of any adjustments needed to your monthly direct debit amount. For any inquiries, please e-mail us at firstname.lastname@example.org or call on 0800 111 4568.
What if my calculation is wrong?
How do I receive my monthly statement?
Should you wish to do so, you are also entitled to receive a paper bill at no extra charge. Please contact us at email@example.com or call our Customer Care team on 0800 111 4568
What happens if I don’t pay my bills?
• Refer your account and pass your details to a debt collection agency
• Apply for a warrant to come into your premises and disconnect the gas supply under certain conditions.
• Charge you interest at Bank of England base rate plus 8% from the bill due date
If we do any of the above things, we are entitled to pass on to you all charges and fees incurred.
What happens if I cancel my Direct Debit Instruction?
You must immediately notify us that you have cancelled your Direct Debit and also ensure that you have arranged alternative means of making timely payments to us. However, we may charge you the additional costs to us of you using alternative payment channels.
Are there any additional charges for your gas service ?
Here’s a list of some of our additional charges:
If you’d like us to produce and send you a printed copy of your bill £1+VAT per copy bill
If you’d like us to install , move or change your gas meter from £90 + VAT
If you’d like us to disconnect / reconnect your gas meter from £90 + VAT
How do I send you my meter reading?
If you do not send your meter reading and then we are obliged to assign an authorised Company to do the meter reading, we will charge you the cost of this Service, therefore it is to your interest to do and send to us the meter reading.