We have gathered for you a set of the most frequently asked questions (FAQ).

What is natural gas?

Natural gas is the cleanest burning fossil fuel, an energy fuel that has a natural origin, a good energy choice for environmental purposes. Natural gas is composed primarily of methane, is odourless, colourless and tasteless.

Is natural gas safe?

Natural gas is neither poisonous nor harmful if inhaled for short periods. It is lighter than air and therefore disperses quickly if it leaks in an open space. However, it is highly flammable and can ignite easily if it mixes with air in confine spaces.

Does use of natural gas affect the environment?

Natural gas is one of the cleanest-burning fossil fuels as complete combustion produces mainly water vapor and carbon dioxide. Natural gas is the fossil fuel with the lowest hydrocarbon content and also has much lower nitrogen oxide (NOx), sulphur dioxide (SO2) and particulate emission fractions that arise from combustion.

How is natural gas transported?

Over the past 50 -60 years a dense pipeline network has been built up in Europe. This European interconnected system expands from the North Sea, the Baltic to the Mediterranean, and from West Siberia to the Atlantic. New projects are under construction with more kilometers of pipeline, with the aim of bringing more gas to Europe from Siberia, the Middle East and the Caspian Sea. Natural gas is also brought to the European market by cargo ships, as liquefied natural gas (LNG), from the producing countries all around the world. This flexible form of transportation is taking on an increasingly important role for Europe and new terminals are under construction to accommodate more ships.

How long will natural gas reserves last?

Proven and probable reserves are sufficient for about 200 years’ consumption at current rates. More and more gas is found in new areas around the world, most recently in the Eastern Mediterranean therefore natural gas will be available for many years to come.

How are natural gas prices calculated?

Some years ago the price of the natural gas was indexed to the price of crude oil. In recent years this has changed and a number of trading hubs and exchanges have developed across Europe which serve as spot markets and reference gas prices. The euro/dollar exchange rate also influences prices, since oil products are normally traded in dollars. Other factors that influence the gas prices that are mainly are mainly a function of market supply and demand, including natural gas production, net imports, and underground storage levels, economic conditions, weather conditions, and petroleum prices.

What is my account number?

This is the number given by the system when you apply to become a customer of daligas. This ID number is your unique key number with daligas, and this linked to your meter number.

How long does it take to switch from the former gas supplier?

You must allow 2 – 4 weeks for the completion of the switching process to be completed.

There is a step by step procedure that must be followed. We will keep you informed at all stages and shall take care of all the details.

You will be notified of the switching date. On that date we will ask you to send us your meter reading, which will be used as your opening reading with us.

When can I end my contract with daligas?

You can end your contract with daligas at any time. Domestic customers do not need to provide a written termination notice.

For micro-business customers , please let us know you are changing supplier 28 days before you want to leave. You can email us at customerservice@daligas.co.uk, or write to: Renewals Team, Daligas, 152-154 Coles Green Road, London NW2 7HD.

What happens at the end of twelve months?

At that time you must send us a meter reading so we can calculate the actual gas consumption, issue your period settlement bill, and compare this with the total amount paid for the year. If there is an underpayment you will be asked to pay the difference. If there is an over-payment, daligas we will refund this to you.
If you are on a fixed term tariff and take no switching action before the end of your supply contract, we will move you to the relevant cheapest daligas One standard/variable (evergreen) tariff.

How is your pricing calculation?

Our pricing calculation is very simple. Our bill has three elements: 1. Your gas consumption, the annual gas consumption in kwh multiplied by our gas selling price (pence / kwh) 2. The standing charges, covering the costs of supply (£/month) multiplied by 12 months 3. The VAT calculated as 5% on the total amount of the two previous numbers. We apply one price for all Kwh, for the entire UK. The total amount (including VAT) is divided by 12 (in the case of a Fixed Direct Debit); this creates your annual billing plan and your monthly amount to be paid by direct debit.

Do you adjust my Direct Debit over the winter months?

We may need to increase your Direct Debit if your current Direct Debit amount isn’t enough to cover the extra energy you use in winter. We use a Direct Debit review process at least every 6 months and inform you of any adjustments needed to your monthly direct debit amount. For any inquiries, please e-mail us at customerservice@daligas.co.uk or call on 0800 111 4568.

What if my calculation is wrong?

If you have any queries regarding your annual bill or monthly instalment plan, or if something need to be corrected, please e-mail us at customerservice@daligas.co.uk or call on 0800 111 4568. Our customer care team will immediately handle any issue and reply to you accordingly.

How do I receive my monthly statement?

E-mail is the most efficient way to send our customers their monthly statements. If for any reason you do not receive your statement every month, please contact our customer care team either by e-mail, or telephone. Please be sure to also check that you have allowed daligas mail to your inbox and not to junk mail.

Should you wish to do so, you are also entitled to receive a paper bill at no extra charge. Please contact us at customerservice@daligas.co.uk or call our Customer Care team on 0800 111 4568

What happens if I don’t pay my bills?

If you don’t pay your bills and we can’t contact you, we are entitled to:
• Refer your account and pass your details to a debt collection agency
• Apply for a warrant to come into your premises and disconnect the gas supply under certain conditions.
• Charge you interest at Bank of England base rate plus 8% from the bill due date

If we do any of the above things, we are entitled to pass on to you all charges and fees incurred.

What happens if I cancel my Direct Debit Instruction?

Payments must be made by Direct Debit unless we agree to a different payment method.
You must immediately notify us that you have cancelled your Direct Debit and also ensure that you have arranged alternative means of making timely payments to us. However, we may charge you the additional costs to us of you using alternative payment channels.

Are there any additional charges for your gas service ?

Here’s a list of some of our additional charges:
If you’d like us to produce and send you a printed copy of your bill £1+VAT per copy bill
If you’d like us to install , move or change your gas meter from £90 + VAT
If you’d like us to disconnect / reconnect your gas meter from £90 + VAT

How do I send you my meter reading?

To facilitate you we have created in our web site a special function to enter your meter reading. Click “Customer Services”, choose meter reading and fill in the required information. You may also click on the following link https://www.daligas.co.uk/meter-reading.

If you do not send your meter reading and then we are obliged to assign an authorised Company to do the meter reading, we will charge you the cost of this Service, therefore it is to your interest to do and send to us the meter reading.