Daligas is ceasing to trade

From the 14th of October 2021, due to the unprecedented energy market conditions, the record high wholesale prices and the current energy cap set by the industry regulator Ofgem, we are unable to keep our team and business operating.
From all of us, please accept our deepest thanks for your support throughout all these years.

What happens next

Ofgem, the energy regulator, has appointed Shell Energy Retail Limited as the new supplier for Daligas’s customers.

Shell began supplying energy to all of Daligas’s customers on 17 October 2021.

Shell will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.

Customers don’t need to worry – their supplies are secure. Former and current customers’ credit balances are protected, and Shell will contact customers if they need to determine the amount of any outstanding balance. Domestic customers will also be protected by the energy price cap when being switched to Shell.

Current and former customers who are in debit to Daligas should wait to hear from Shell or Daligas’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Daligas’s customers is not to switch, but to sit tight and wait until Shell has been in touch. This will help make sure that the process of handing customers over to Shell and honouring any credit balances is as hassle free for customers as possible.

Daligas customers can access more information at https://www.shellenergy.co.uk/blog/post/welcome-colorado-daligas-pure-planet-customers

If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24 hour National Gas Emergency hotline on 0800 111 999.

If customers need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.

Citizens Advice
• Call 0808 223 1133 or use their online webchat.
• For textphone, dial 18001 followed by the helpline number.

Advice Direct Scotland
• Visit the energyadvice.scot website
• Call 0808 196 8660 or use their online webchat
• Email energyadvice.scot
Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.